Gandermountainofficial Reviews

This is for Gander in Lowell, Arkansas. If there was an option to give less than 1 star I would. This place has the WORST communication and time management. I never received a callback after following up several times during the week. They decided to attempt delivery at wrong address and no communication to have someone present. Worst experience I've had and will NEVER recommend anybody to go through this hell. Drive the extra 3 hrs for decent service.

3 stars for rv/boat/fishing supplies. Loss of 2 stars for no more firearms and ammo selection. Employees are nice but not many of them because they are mainly at the registers. I guess they figure the rv sales will replace the loss of the gunpowder sportsman spending money and don't want the extra responsibility either. Just lazy business. Store seems more closed than open now. I only visit when I am passing by to see how downhill they are going. Sorry Ole Gander is gone. The new Gander...just take a gander and move on!

They wanted me to take a $45,000 loss!!! I bought an Airstream, for $125,000, from them in July. I put down $45,000. I found out I was allergic to the wool insulation. I wanted to trade it in for something much cheaper, and found a 5th wheel for $85,000. The promised me a good deal. Then, when they did the financing they wanted me to have a $85,000 loan and pay $11,000 deposit. So I would have been looking at a $55,000 loss. I walked out! I don't recommend them!

Screw Gander. Back when it was Gander “Mountain”, they tailored to and supported actual sportsman, the ones that actually spend money on license fees that support wildlife conservation. Now that it’s Gander “Outdoors”, they have removed all the hunting products, TO INCLUDE NO MORE SALES OF FIREARMS OR AMMO, so they can make space for kayaks and Screwother libtard crap to support the new LGBTQ-whatever agenda that is like a disease spreading across America. I will never spend another dime there.

ordered a shower base for sons trailer over a month ago never arrived told it shipped the day i called lying sales person shipped several days later and it is not showing up ... tracking goes nowhere and one month without their shower indoors ..showering outside ..never again ..priced a boat seat 200.00 dollars more than competitior .......

Tried to order a Venture 5 sided screen tent two times. Order was cancelled by them the first time. The second time my credit cad was charged, customer service told me the order has been placed. No email confirmation and now the credit cad charge has dissaoeared and no correspondence from Gander. Their online order system is a joke. I give up and will order from Amazon.

So, let me get this straight. You place an order and they take the money out of your account and then take 10 business days to ship???? WTH? It has been 10 days and they still have not shipped my order??? Had I known this, I would have not ordered from them. Has to be the worst online shopping experience ever! Avoid at all costs!

We just left Gander Outdoors Wichita Ks & the service dept Mgr TJ Cody assisted us with our issue. He listened to our problem & came out to our unit to looked at our INCOMMAND module. He went back inside to get necessary tools then came back out & hands on fixed our problem. He also had Matt & another tech repair the underbelly. They did a great job!! Kudos!! In my opinion this is excellent customer service above & beyond the scope of upper management. We had a great visit. He was beyond helpful & Really a great guy!! Kudos!!
Mr Mrs Dan Maxey
Haysville, Ks

Ordered a hitch, had to cancel as they don’t keep anything in stock. 3 weeks later no refund. Product never did ship. Rudest damn customer service I have ever dealt with! Wish I could reach through the phone and slap whoever I’m talking to. Would never buy another thing from gander or camping world ever again!

Called and talked to the Gander RV (Hamburg) folks TWICE about a screened tent; was 1)assured they had 3 in stock and 2) would set one aside for me as I needed to drive 150 miles to the store. Even though their inventory showed 3 in stock.. Nothing to be found. Secondly I did not see a single brand I knew (except Coleman). The "Northern Tool" of camping stores selling cheap China-made products.